BEYOND MOREThis policy explains how Beyond More Optimization and Lifestyles, doing business as Beyond More ("Beyond More," "we," "us"), ships orders placed at beyondmorelifestyles.com, and when we will replace an item. Questions can be sent to hello@beyondmorelifestyles.com.
Read it with the Terms of Sale. Products are sold strictly for laboratory research use only. Shipping an order does not change that.
Where we ship
We ship to United States addresses only, including P.O. boxes. Orders going to a P.O. box ship by USPS. We do not ship to APO, FPO or DPO military addresses or to U.S. territories.
We do not ship an order until payment is confirmed. An address outside the places we ship to is a reason we may cancel the order.
Processing time and carrier
During normal business operations, orders ship within 2 business days after we confirm payment. Business days are Monday through Friday, excluding U.S. federal holidays. Orders and payments received on a weekend or holiday are processed the next business day.
We ship by UPS or USPS and choose the carrier for each order. Any delivery date from the carrier is an estimate. After we hand a package to the carrier, the carrier controls the route and the delivery timing.
Shipping charges
Shipping is a flat $12.00 per order to any address we ship to. Orders with an item subtotal of $200.00 or more ship free. The shipping charge is shown at checkout and in your order email, and is included in the total you pay.
Tracking
When the order ships, we email a tracking number to the email address on the order. If you do not see that email, check the spam folder. You can also look up your order at any time under Order status on our website, using your order number and the email address on the order, or write to us with your order number.
Changes to an order
You can ask us to correct the shipping address or contact details on an order until it ships. Write to us with your order number as soon as possible. Once a shipping label has been created, we cannot change the order.
What we ship
Products are lyophilized powder in clear glass vials.
Risk of loss and title
We are responsible for your order until it is delivered. Title and risk of loss pass to you when the carrier marks the package delivered to the shipping address on your order.
If a package is lost in transit, email hello@beyondmorelifestyles.com with the order number. Once the carrier confirms the package is lost, we will reship your order at no cost to you. A package the carrier marks as delivered to the address on your order is not considered lost. If tracking shows delivered but you cannot find the package, check around the delivery location and with neighbors, wait one business day, then contact us with the order number and we will open an inquiry with the carrier.
Check the delivery
When a package arrives, check that the items match your order and that the vials are intact. You are responsible for entering a correct and complete shipping address. We are not responsible for packages that are delayed, returned, or lost because of an incorrect or incomplete address entered at checkout. Please check your address before you place the order.
Returns
All sales are final. We do not accept returns or exchanges, whether a product is opened or unopened.
The only exceptions are items that arrive damaged, the wrong item, or a missing item, as described below.
Damaged, wrong, or missing items
If an item is damaged, is the wrong item, or is missing from the shipment, you must report it within 3 days of delivery. Email hello@beyondmorelifestyles.com with:
- The order number
- A short description of the problem
- Photographs of the items received, the package, and the shipping label
We will replace the affected item at no cost to you. We do not issue refunds for damaged, wrong, or missing items; we replace them. Proof of damage is required: we cannot approve a claim without the photos above, and we may ask for more information.
Reports sent more than 3 days after delivery may be denied.
No refunds
All sales are final and we do not issue refunds. Damaged, wrong, or missing items are replaced, as described above.
The only exception is an order we cancel after you have paid, or a payment you send for an order that was already cancelled. In those cases we return that payment through the same payment app you used (Venmo or Apple Cash). The payment app may take additional time to show it in your account. A crypto payment is returned as the same amount of the same coin we received, on the same network, to a wallet address you confirm with us by email. We do not send refunds to an address we have not confirmed with you, because a payment sent from an exchange account often cannot be returned to its sending address.
Cancelled orders
Unpaid orders are cancelled after 48 hours. They are not shipped.
If you already paid and we cancel the order, we refund that payment through the same payment app, or in crypto as described above. If you send a payment for an order we have already cancelled, email us with the order number and we will refund that payment the same way.
We may also cancel an order if we believe the products are intended for human use or animal use, as stated in the Terms of Sale. A confirmed payment on a cancelled order is refunded.
Research-use reminder
Every product in the shipment is sold strictly for laboratory research use only. It is not for human use, not for veterinary use, not for diagnostic use, and not for therapeutic use. It is not a drug, food, cosmetic, or dietary supplement, and it has not been evaluated by the U.S. Food and Drug Administration. Delivery of the package is not permission to use it in any other way.
Contact
Beyond More Optimization and Lifestyles, doing business as Beyond More Email: hello@beyondmorelifestyles.com Site: beyondmorelifestyles.com